Returns & Exchanges
At Boyds, we are committed to providing an exceptional shopping experience and accept returns on unworn, unaltered merchandise within 30 days of purchase. Items must be returned in their original packaging with all designer tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in the original shipping box and include the provided packing slip to ensure accurate processing.
Affix the Shipping Label
Print the pre-paid UPS return label generated by our portal and attach it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Hand your package to any authorized UPS location; once received at our Philadelphia flagship, please allow 5-7 business days for your refund to be processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing